UK Customers.

Postage charges - UK. Normal service 2/3 working days from despatch.
UK mainland	Order value under £120 add £4.95	Order value over £120 free postage	Wood sent at cost. Please telephone for quote. Machinery over 25kg - please ask for quote
Highlands, Offshore Islands & Northern Ireland. Postcodes BT, IV,HS,KA27-28, KW,PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, IM, TR21-25	All orders add £9.50	Order value over £120 £9.50	Machinery over 25kg - please ask for quote
We will not send inflammable solvent based polishes or any hazardous goods.
Next day delivery/Saturday delivery	Can often be arranged, at extra cost

Customers outside UK. You can proceed as follows. .

• Assemble your order in the online shop and go to checkout. Choose "Pay later - get a shipping quote"
• OR telephone your order during office hours (which are 9 - 4-00 Tuesday to Friday and 9 to 12-00 on Saturday) on 00 44 1787 237 291. (Please be sure to leave your telephone number or email address in case of problems).

• OR you can fax all the details on 00 44 1787 238522.

• OR you can use letter post sent to The Old Hyde, Little Yeldham, Halstead, Essex CO9 4QT, England. We issue order forms, but just a letter is adequate provided all the necessary information is there.

We will add postage at our actual cost and use the cheapest reliable carrier. Small packages (limit 2 kilo) will normally be sent by Royal Mail. Large parcels over 2 KG will normally go by the most economical courier we can find. We use DHL, UPS, TNT etc. You will have to sign for the parcel when it is delivered. Prices include VAT at the current rate in UK which is 20%. There is no VAT on books. If the parcel is sent to an address outside the European Union then VAT can be deducted.

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Security and Privacy
We recommend that for security you do not email your credit card numbers or leave them as an answerphone message

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Peter Child Woodturning Supplies (thereafter "Peter Child")
TERMS AND CONDITIONS OF TRADE (CONSUMERS)

These terms and conditions will apply to all orders placed with Peter Child save only as varied in writing by Peter Child.

Your rights as a consumer are not affected by these terms and conditions.

Prices and manufacturers specifications subject to change without notice. Prices may change because of currency fluctuations or a change in the rate of VAT for example.

Peter Child will only be bound once it has accepted an order by email, telephone or in writing.

Peter Child will not be obliged to despatch any goods for which an order has been accepted until it has received full payment by cleared funds.

Peter Child shall in no circumstances be liable to the Purchaser for any losses, damages or charges incurred by the Purchaser due to the late delivery of the Goods.

Goods delivered to the Purchaser shall be inspected by the Purchaser immediately upon delivery and in all cases the Purchaser shall inform Peter Child, within seven days of delivery, of any damage or shortages.

All goods are offered subject to availability and exclusive of carriage. We may cancel any order at our discretion. You the customer may cancel your order before despatch without giving a reason.

Cooling off period
In accordance with The Consumer Protection (Distance Selling) Regulations 2000, you have seven days to change your mind and cancel the order. Certain conditions apply as follows.

• The cancellation period ends on the expiry of the period of seven working days beginning with the day after the day on which you receive the goods.
• You must notify us of your cancellation decision by email (or in writing) within this cancellation period
• You should return the goods at your expense in an undamaged and re-saleable condition for a refund
• We will make a reasonable charge for damaged, missing or defaced inner packaging or for restoring goods to a saleable condition
• If the order is a business transaction these rights do not apply

The intention of the regulations is to allow you to examine the goods opon receipt (and maybe reject them) in the same way as you would be able to examine them when buying them in our shop. You do not have the right to try them out in the workshop or use, say, part of a tin of polish before rejecting it. If the product is defective then of course other rights apply such as the sale of goods act which remains in force.

Purchasers cannot cancel an agreement or return goods for:

• goods made to their personal specifications
• goods which by reason of their nature cannot be returned or are liable to deteriorate rapidly.

Peter Child will not accept any claims in respect of damage arising after delivery or in the course of installation.

Faulty goods can be returned with the prior agreement of Peter Child.
Following the examination of the goods Peter Child may at its discretion repair the goods, replace the goods or refund the sale price. Peter Child may also at its discretion refund a reasonable cost of carriage incurred for the return of the goods.
If a returned item is found to be in perfect working order the customer will be charged the full cost price of returning the item to the customer.
Any warranty will be void and no claim will be entertained or liability accepted for any of the goods arising from improper use, or damage caused by unauthorised modifications or attempted repairs.
Peter Child shall under no circumstances whatever be liable for any indirect or consequential loss howsoever caused.
In any event the liability of Peter Child in respect of any claim shall be limited to the sale price of the goods.
Peter Child’s policy is one of continuous improvement and Peter Child reserves the right to make reasonable changes to product specifications at its discretion.
Products offered may be the subject of patents or other legal protection. Peter Child accepts no liability for infringement of any such rights.

If Peter Child’s trade supplier fails to deliver replacement goods in the specified time to Peter Child then Peter Child will not be responsible for any consequential loss incurred by the customer.

These conditions shall apply in accordance with English law.

All the above does not apply to business-to-business transactions, as they are not covered by the Consumer Protection (Distance Selling) Regulations 2000.

TERMS AND Conditions OF TRADE (BUSINESS-TO-BUSINESS)

These terms and conditions will apply to all orders placed with Peter Child save only as varied in writing by Peter Child.
Prices and manufacturers specifications subject to change without notice.
If prices quoted for the products of Peter Child in any brochure, magazine or price list are correct and have not changed since were published, they are subject to availability and exclusive of carriage.
Peter Child will only be bound once it has accepted an order by telephone or in writing.
Peter Child will not be obliged to despatch any goods for which an order has been accepted until it has received full payment by cleared funds.
Despatch or delivery dates quoted are approximate only and Peter Child shall not be liable for any delay in despatch or delivery.
Any order cancelled before despatch of the goods may be subject to a deduction by Peter Child from the price to be refunded or an administration fee.
Peter Child will accept goods returned within 10 days of delivery for which Peter Child has issued a prior return authorisation number and provided the goods are returned in the original packaging as dispatched and found to be undamaged and in full working order. Peter Child will make a refund for the sale price less a 25% restocking charge. The charge can be higher if the original packaging has been damaged.

Peter Child will not accept any claims for damage to goods in transit during delivery unless reported by telephone or facsimile within 48 hours of receipt.

Peter Child reserves the right to make an additional charge if the manufacturer or trade supplier should make a charge on Peter Child for new packaging materials due to the original packaging being damaged.
Peter Child will not accept any claims in respect of damage arising after delivery or in the course of installation.
Faulty goods can be returned with the prior agreement of Peter Child.
Following the examination of the goods Peter Child may at its discretion repair the goods, replace the goods or refund the sale price. Peter Child may also at its discretion refund a reasonable cost of carriage incurred for the return of the goods.

Any warranty will be void and no claim will be entertained or liability accepted for any of the goods arising from improper use, operation or installation.
Peter Child shall under no circumstances whatever be liable for any indirect or consequential loss howsoever caused.
In any event the liability of Peter Child in respect of any sale shall be limited to the sale price of the goods.


If Peter Child’s trade supplier fails to deliver replacement goods in the specified time to Peter Child then Peter Child will not be responsible for any consequential loss incurred by the customer.


These conditions shall apply in accordance with English law.